13
Service Offerings
Direcway offers four service offerings. The residential offering is the smallest FAP
bucket and quality of service offering. The other three offerings are all dispatched at a
higher service level than the residential service through higher throughput gateways at the
NOC. In essence, residential customers are serviced on a satellite transponder after the
other three service offerings have been serviced. Basically, those who pay more per
month for an offering are allowed to the top of the dispatch stack. Taken another way,
Direcway preserves the capacity of a satellites transponder for its professional and
commercial users and oversells the transponder capacity to the residential users. Quality
of service has more to do with the speed of your internet connection than the FAP bucket.
FAP only specifies how much you can use in a given time period.
The four service offerings are:
1) Home (Residential), .74m dish, Rate Code 1 128Ksps inroute gateway
1) Professional, .74m dish, Rate Code >1 256Ksps inroute gateway
Commercial Offerings:
1) Small Office, .98m dish, Rate Code 10 256-512Ksps inroute gateway
1) Business Internet, .98m dish, Rate Code 10 256-1024Ksps inroute
gateway
The introduction of “Ksps” (Kilo symbols per second) and “inroute gateway” can be
confusing. In satellite or cable communications single bits are not transmitted but rather
whole blocks of data are transmitted at once in a symbol pattern. An inroute gateway is
located at the NOC and services the traffic to a specific satellite transponder. The
DW6000 was assigned to transponders serviced by 128Ksps gateways even though it
could not make full use of them. With the DW7000 Hughes can now make use of
gateways of 128, 256, 512, or 1024Ksps. The DW6000 had a receive rate maximum of
48Mbps and transmit maximum of 64, 128, or 256Kbps. The DW7000 can receive up to
90Mbps and transmit up to 1.6Mbps.
The Direcway Network Operations Center (NOC) controls the inner functioning of the
DW6000/DW7000. Based upon a service offering NAT (network address translation)
may be enabled or disabled. For a residential, or professional service without static IP,
NAPT (network address port translation) is enabled thus blocking Wide Area Network
(WAN) access to any device local to the DW6000/DW7000. For all other offerings with
a static IP address NAT is disabled to allow WAN access to the LAN. Also, DHCP
functions for a residential, or entry professional, service is different than the other service
offerings. For residential DHCP fully functions servicing all hosts attached to the LAN.
For the non-residential service DHCP only hands out a single IP address to the first host.
This single address is the static IP address of the LAN on the internet.
You can reference the subscriber agreement through the web site:
http://legal.direcway.com.
(24 pages)
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